FAQ
FAQ
Does it hurt to use?
The first time, you'll feel firm pressure — normal when a tight neck finally stretches out. Start with 3–5 minutes and work up to ten. It should feel good, never sharply painful: if it does, get up and try a shorter session next time.
How soon will I feel it working?
Most people feel their neck looser from the very first session. The daily sense of calm comes once you make it a habit, like any wind-down routine.
What's it made of?
TPE (thermoplastic elastomer) — a firm, flexible material that holds its shape without sagging. Wipe clean with a damp cloth. No batteries, no cables, no electronic parts.
Is this for me if I'm at a desk or on my phone all day?
That's exactly who it's for. It's built for anyone who racks up hours at a desk or on a screen and ends the day with a tight neck and shoulders.
Is this a medical device?
No. Sosiega is a wellness product designed to help you relax and unwind after long screen time — it's not a medical device and it isn't intended to diagnose, treat, or cure any condition. If you have a diagnosed neck condition or chronic pain, please check with a healthcare professional first.
How long does delivery take?
Estimated delivery in the U.S. is 4–7 business days. Shipping is free on orders over $30.
Can I return it if it's not for me?
Yes. You have 30 days to return it, no questions asked. Email us at hello@sosiega.store and we'll take care of it.
What payment methods do you accept?
Credit or debit card, and every method available through Shopify's secure checkout.
What's the difference between the single and the 2-pack?
The 2-pack includes two full-size relaxers — one for you, one to gift — with the second unit at 50% off.